Frequently Asked Questions

Last Updated: January 8, 2026

General Questions

What is Flowsify?

Flowsify is a WhatsApp Flow Builder and API integration platform that enables businesses to create interactive conversation experiences directly within WhatsApp. Our visual, no-code builder lets you design booking systems, order forms, customer support flows, and more—without writing a single line of code.

What are WhatsApp Flows?

WhatsApp Flows are interactive, multi-step experiences within WhatsApp that allow businesses to collect information, process transactions, and guide customers through complex tasks—all without leaving the chat. Think of them as mini-applications running inside WhatsApp messages.

Do I need to download an app to use Flowsify?

No! That's the beauty of Flowsify. Your customers interact with your flows entirely within WhatsApp—no app download required. You manage and build your flows through our web-based dashboard.

Who is Flowsify for?

Flowsify is perfect for any business that wants to engage customers via WhatsApp:

  • Restaurants and food services (reservations, orders)
  • Healthcare providers (appointment scheduling)
  • E-commerce businesses (product catalogs, checkout)
  • Travel and hospitality (bookings, tickets)
  • Service businesses (consultations, bookings)
  • Any business with high customer interaction volume

Getting Started

How do I get started with Flowsify?

Getting started is simple:

  1. Sign up for a free trial on our website
  2. Connect your WhatsApp Business API account (or we can help you set one up)
  3. Choose a template or build a flow from scratch using our visual builder
  4. Test your flow in real WhatsApp
  5. Go live and start engaging customers!

Do I need a WhatsApp Business API account?

Yes, WhatsApp Flows require WhatsApp Business API access. If you don't have one, we can help you get set up. The process typically takes 1-2 business days for verification.

Is there a free trial?

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can build and test flows during the trial period.

Do I need coding knowledge?

Not at all! Flowsify's visual builder is designed for non-technical users. Simply drag and drop components to build your flows. However, if you want advanced customizations or API integrations, basic understanding of APIs is helpful (but not required—our support team can assist).

Features & Capabilities

What can I build with Flowsify?

You can build virtually any interactive experience:

  • Booking and reservation systems
  • Product catalogs and checkout flows
  • Lead generation and qualification forms
  • Customer support and FAQ bots
  • Appointment scheduling systems
  • Order tracking and notifications
  • Surveys and feedback collection
  • Event registration and ticketing

Can I integrate with my existing systems?

Absolutely! Flowsify supports integration with:

  • CRM systems (Salesforce, HubSpot, Zoho)
  • Booking platforms (Calendly, Acuity Scheduling)
  • Payment gateways (Stripe, PayPal, Razorpay)
  • E-commerce platforms (Shopify, WooCommerce)
  • Custom APIs via webhooks and REST APIs
  • Databases (MySQL, PostgreSQL, MongoDB)

What WhatsApp features can I use?

Flowsify supports all WhatsApp Flow components:

  • Buttons and quick replies
  • List selections (dropdown menus)
  • Text inputs and forms
  • Date and time pickers
  • Image and media galleries
  • Location sharing
  • Payment collection
  • Conditional logic and branching

Can I send proactive messages to customers?

Yes, within WhatsApp's policy guidelines. You can send:

  • Template messages: Pre-approved marketing and notification messages
  • Session messages: Interactive replies within 24-hour customer service windows
  • Automated responses: Instant replies to customer inquiries

All messaging must comply with WhatsApp Business Policy and opt-in requirements.

Pricing & Plans

How much does Flowsify cost?

We offer flexible pricing based on your needs:

  • Starter: Perfect for small businesses, starting at $49/month
  • Professional: For growing businesses, starting at $149/month
  • Enterprise: Custom pricing for high-volume businesses

Visit our pricing page for detailed feature comparisons.

Are there any usage limits?

Plans include different conversation limits:

  • Starter: Up to 1,000 conversations/month
  • Professional: Up to 10,000 conversations/month
  • Enterprise: Unlimited conversations

Additional conversations can be purchased as needed. WhatsApp also charges per-conversation fees based on your business location.

What's included in the price?

All plans include:

  • Visual Flow Builder access
  • Unlimited flows and templates
  • API integrations
  • Analytics dashboard
  • Email support
  • Documentation and training resources

Higher tiers include priority support, dedicated account managers, and advanced features.

Do you offer discounts for annual billing?

Yes! Save 20% when you pay annually instead of monthly.

Technical Questions

How reliable is Flowsify?

Flowsify runs on enterprise-grade infrastructure with 99.9% uptime SLA. Your flows execute on WhatsApp's infrastructure, which serves 2 billion users globally with proven reliability.

How fast are flow responses?

Flow responses are typically delivered in under 50 milliseconds. The actual delivery time depends on WhatsApp's servers and the recipient's internet connection.

Can Flowsify handle high traffic?

Absolutely! Since flows run on WhatsApp's infrastructure, you can handle millions of concurrent users without worrying about servers or scaling. WhatsApp handles the infrastructure—you handle the business logic.

What about data security?

Security is our top priority:

  • All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
  • SOC 2 Type II certified infrastructure
  • GDPR and CCPA compliant
  • Regular security audits and penetration testing
  • Role-based access controls
  • WhatsApp end-to-end encryption for messages

Where is my data stored?

Data is stored in secure, certified data centers in the United States and European Union. Enterprise customers can choose their data residency location.

Support & Training

What kind of support do you offer?

  • Email support: All plans (24-hour response time)
  • Live chat: Professional and Enterprise plans
  • Phone support: Enterprise plans only
  • Dedicated account manager: Enterprise plans
  • Documentation: Comprehensive guides and tutorials for all users

Do you provide training?

Yes! We offer:

  • Self-service tutorials and documentation
  • Video walkthroughs and webinars
  • Onboarding sessions for Professional and Enterprise plans
  • Custom training for Enterprise customers

Can you help build flows for me?

Professional Services are available for customers who want expert assistance building complex flows or migrating existing systems. Contact our sales team for pricing.

Compliance & Legal

Is Flowsify compliant with data protection regulations?

Yes, we comply with:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • HIPAA (available for Enterprise healthcare customers)
  • WhatsApp Business Policy and Commerce Policy

Who owns the data collected through flows?

You own all customer data collected through your flows. Flowsify processes data on your behalf as a data processor. See our Privacy Policy for details.

Can I delete my data?

Yes, you can delete your account and all associated data at any time. Data is permanently deleted within 90 days of account closure.

Still Have Questions?

We're here to help! Contact our team: