Privacy Policy

Last Updated: January 8, 2026

1. Introduction

Welcome to Flowsify. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Flow Builder platform and services.

By using Flowsify, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, phone number, company name, and password when you create an account
  • Billing Information: Payment card details, billing address, and transaction history
  • Profile Information: Job title, company size, industry, and other business details
  • Communication Data: Your messages with our support team and feedback

2.2 WhatsApp Flow Data

When you use our platform to create and manage WhatsApp Flows:

  • Flow configurations, templates, and customizations you create
  • API integration settings and webhooks
  • Customer interaction data processed through your flows
  • Analytics and performance metrics

2.3 Technical Information

We automatically collect certain technical information:

  • IP address, browser type, and device information
  • Operating system and platform details
  • Usage data, including pages visited and features used
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our WhatsApp Flow Builder platform
  • Account Management: To create and manage your account, authenticate users, and prevent fraud
  • Communication: To send service updates, security alerts, and respond to your inquiries
  • Billing: To process payments and manage subscriptions
  • Analytics: To understand how users interact with our platform and improve user experience
  • Marketing: To send promotional materials (with your consent, which you can withdraw anytime)
  • Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share your information with trusted third-party service providers:

  • WhatsApp/Meta: To facilitate WhatsApp Business API integration
  • Payment Processors: Stripe, PayPal for billing and payment processing
  • Cloud Infrastructure: AWS, Google Cloud for hosting and data storage
  • Analytics Providers: Google Analytics, Mixpanel for usage analytics
  • Customer Support: Zendesk, Intercom for customer service

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred.

4.3 Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests
  • Protect the rights, property, or safety of Flowsify, our users, or the public
  • Prevent fraud or security threats
  • Enforce our Terms of Service

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data transmission uses TLS/SSL encryption
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: Security assessments and penetration testing
  • Data Centers: Secure, SOC 2 compliant data centers
  • Employee Training: Regular security awareness training for all staff

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Receive your data in a structured, machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Object: Object to certain processing activities

To exercise these rights, contact us at privacy@flowsify.io

7. Cookie Policy

We use cookies and similar tracking technologies. For detailed information about how we use cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and European Union. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws, including GDPR.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 90 days, unless required to retain it for legal purposes.

10. Children's Privacy

Flowsify is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of Flowsify after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: